FAQ
FAQ – Vollner Watches
Welcome to our Frequently Asked Questions page.
At Vollner Watches, we believe in clarity and exceptional service. Below you’ll find answers to our most common inquiries. Can’t find what you’re looking for? Don’t hesitate to contact us directly at info@vollner-watches.com.
1. How long will it take to receive my order?
Each watch is carefully inspected before shipping. Please allow 1–3 business days for processing. Delivery typically takes 5–12 business days, depending on your location.
2. Do you offer free shipping?
Yes! We provide free worldwide shipping on all orders as our way of saying thank you for choosing Vollner Watches.
3. Can I track my order?
Absolutely. Once your order ships, you’ll receive a confirmation email with a tracking number to follow your watch’s journey.
4. What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unused and in original packaging. For more, see our Return Policy or contact us at info@vollner-watches.com.
5. Do you ship internationally?
Yes! We’re proud to ship globally, and it’s always free.
6. How should I care for my watch?
To maintain your watch:
• Clean with a soft, damp cloth.
• Avoid chemicals and submersion in water.
• Store in a cool, dry place.
• Replace batteries or wind mechanical watches as needed.
Need more care tips? Contact us anytime. info@vollner-watches.com
7. Can I customize a watch?
We’d love to help personalize your timepiece. Email us at info@vollner-watches.com to explore customization options.
8. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, Amex, Discover) and secure methods like PayPal, Apple Pay, Google Pay, and Shop Pay.
9. Can I cancel or change my order?
Please email us as soon as possible. If your order hasn’t been processed, we’ll try to make the change. Once shipped, modifications or cancellations may no longer be possible.
10. How do I contact you?
Email us at info@vollner-watches.com — we’re always happy to help!
Still Have Questions?
We’re here for you. If your question wasn’t answered above, feel free to reach out at any time! info@vollner-watches.com